I’ve just treated myself to a lovely jumper for the winter, spotted it on the net but had trouble tracking one down in my size, eventually emailing the company direct.
Turns out the company is based in Nottingham - the lovely people at Universal Works. A fledgling little company with it’s heart in the right place, foregoing mass market appeal to produce well designed, often locally produced, crafted clothing - rejuvenating the art of the artisan. But that’s not the reason for this little piece, though that in itself is worth telling.
What I found so rewarding was having got in touch with them and exchanged a couple of email’s we came to an arrangement where by they delivered the jumper in person, leaving a beautiful little accompanying letter telling me a little about the history and source of the item, and thanking me for my custom, even popping in a extra little ‘pocket square’ gift - lucky me. Beat that for service.
Good customer service isn’t planned, contrived and worked out in process meetings, it’s born of a genuine love for the work you do and the passion to pass that on, thanks to David and Stephanie at Universal Works for reaffirming that and leaving me with an extra little feel-good factor inside.
Service with a smile doesn’t cost anything
Tuesday, July 27, 2010
I’ve just treated myself to a lovely jumper for the winter, spotted it on the net but had trouble tracking one down in my size, eventually emailing the company direct.
Turns out the company is based in Nottingham - the lovely people at Universal Works. A fledgling little company with it’s heart in the right place, foregoing mass market appeal to produce well designed, often locally produced, crafted clothing - rejuvenating the art of the artisan. But that’s not the reason for this little piece, though that in itself is worth telling.
What I found so rewarding was having got in touch with them and exchanged a couple of email’s we came to an arrangement where by they delivered the jumper in person, leaving a beautiful little accompanying letter telling me a little about the history and source of the item, and thanking me for my custom, even popping in a extra little ‘pocket square’ gift - lucky me. Beat that for service.
Good customer service isn’t planned, contrived and worked out in process meetings, it’s born of a genuine love for the work you do and the passion to pass that on, thanks to David and Stephanie at Universal Works for reaffirming that and leaving me with an extra little feel-good factor inside.
Steve put this here at 09:38am
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